Welcome to the GoThriveMode Help Center
Whether you’re just joining the movement or already elevating daily, we’ve got you covered. Below are answers to the most common questions from our community of hustlers.
🚚 Shipping & Delivery
When will my order ship?
Orders are typically processed within 2–3 business days. During drops or peak times, please allow up to 5 business days.
How long does shipping take?
Standard U.S. shipping takes 3–7 business days. You’ll get a tracking number once your order hits the road.
Do you ship internationally?
Currently, we only ship within the United States — but stay tuned, ElevateYaHustle is going global soon.
🔄 Returns & Exchanges
What’s your return policy?
We accept returns within 14 days of delivery for unused, unwashed items in original condition.
Note: Sale items are final sale unless defective.
How do I start a return or exchange?
Email support@gothrivemode.com with your order number and reason for return. We’ll guide you through the next steps.
Are return shipping costs covered?
Return shipping is the customer’s responsibility unless the item was defective or incorrect.
📏 Sizing & Fit
Where can I find your size chart?
Check out our Size Chart page for detailed fit info and measurements.
How do I choose the right size?
Our chart includes body measurements for each size. Between sizes? Go up for a more relaxed, street-style fit.
💳 Orders & Payments
Can I make changes to my order?
We process orders fast. Contact us within 1 hour of purchase and we’ll try to make adjustments if possible.
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, and Apple Pay.
My order was declined—what now?
Double-check your billing info or try a different method. If issues persist, contact your bank or reach out to us directly.
🎁 Promotions & Discounts
Can I use more than one discount code?
Only one discount code can be used per order.
Do you offer first-time customer discounts?
Yes! Join our email squad and get 10% off your first order.
Is the launch sale automatic?
Yep—no code needed. Eligible items are marked down sitewide during promos.
🤝 Community & Support
How do I join the ElevateYaHustle community?
Follow us on socials, join our email list, and check out the Join the Movement page to plug in.
Where can I contact support?
Email support@gothrivemode.com or head to our Contact Page. We aim to reply within 24–48 business hours.
🧼 Product Care
How do I care for my items?
Machine wash cold, inside-out, with like colors
Tumble dry low or hang to dry
Avoid bleach and ironing over graphics
Are your materials sustainable?
We aim to offer gear that balances comfort and conscious materials. Check product pages for fabric details.
🔒 Privacy & Security
Is my personal information safe?
Absolutely. We use secure, encrypted checkout and never share your data. View our Privacy Policy for full details.
Still need help?
📩 Reach out anytime at support@gothrivemode.com — we’re here to help you hustle smarter, live louder, and grow bigger.